Safety, Reporting & Support

1. Keeping Maleu Safe

Maleu is designed to be a safe, constructive, and lawful environment for all users. If you see any content, profile, or activity that violates our Terms, Community Guidelines, or Indian Intermediary Guidelines, please take action using the tools described below.

2. How to Report inside the App

In-app reporting is the fastest way to alert our moderation team:

• Report a Post: Tap the three-dot menu (•••) on the top-right of any post → Tap "Report Post" → Select the category.
• Report a Profile: Open their profile → Tap the three-dot menu (•••) on the top-right → Tap "Report User" → Select the category.
• Report a Message: Inside the conversation thread → Long press the specific message or tap conversation options → Tap "Report".

All in-app reports are fully confidential. The reported user will never be informed of your identity.

3. What Happens After You Report

Your report enters our active moderation queue immediately. Our Trust & Safety team reviews flagged content systematically:

• Critical Severity (e.g., CSAM, Active Terrorism, Suicide Risks): Evaluated and addressed within **24 hours**.
• High Severity (e.g., NCII, Harassment, Doxxing): Evaluated and addressed within **48 hours**.
• Standard Severity (e.g., Spam, Impersonation): Addressed within **48 hours to 7 business days**.

4. Physical Emergencies & Distress Helplines

If you or anyone else is in immediate physical danger, dial 112 (India's national emergency services) immediately. Do not wait for a moderator response.

For support during emotional distress, mental health crises, or self-harm challenges, please reach out to these professional networks:

• iCall Helpline (TISS): 9152987821 (Monday to Saturday, 8:00 AM - 10:00 PM)
• Vandrevala Foundation: 1860-2662-345 (Available 24/7)
• NIMHANS Helpline: 080-46110007 (Available during working hours)

We are planning the proactive display of these helpline numbers inside the app when searches for keywords linked to self-harm or distress are made.

5. Child Endangerment and CSAM

If you discover any child safety violations or sexual exploitation content:

• Report via the in-app tools immediately.
• Email us: fuy.aphelion@gmail.com (subject: "Child Safety Report").
• Report directly to the National Cyber Crime Portal at cybercrime.gov.in or dial 1930.

6. Formal Grievance Escalations

If you have escalated issues regarding content, user bans, or intermediary compliance, you may direct them to our designated Grievance Officer: