Aphelion Pvt. Ltd.

Content Moderation Policy

Effective Date: May 24, 2026

1. Overview and Scope

Aphelion Pvt. Ltd. is committed to keeping Maleu safe, clean, and fully compliant with Indian intermediary guidelines. This Content Moderation Policy outlines the mechanisms, workflows, priority levels, and consequences we apply to moderate content across all surfaces of the Platform.

2. Multi-Layer Detection System

We employ a hybrid automated and human moderation structure:

Pre-Publication Automated Filtering: All text posts and media URLs submitted to the Platform are subjected to a client-side automated audit ruleset. Content that explicitly violates core safety rules (such as vulgarity, extreme slurs, or blatant abuse) is blocked automatically before hitting our servers.
In-App User Reporting: Every post, comment, profile, and message conversation contains an in-app report button. Reports are confidential, confidential to the reporter, and sent immediately to our moderator review queues.
Human Moderator Review: Flagged content is evaluated against our Community Guidelines and relevant Indian statutes.

3. Queue Categorization and SLA Timelines

Moderation reviews are systematically prioritized based on severity:

Critical Priority (Within 24 Hours)Applies to CSAM/child endangerment, active suicide/self-harm signals, terrorist recruitment or violent extremism, and credible threats of mass violence. Immediate deactivation and law enforcement holds apply.

High Priority (Within 48 Hours)Applies to Non-Consensual Intimate Imagery (NCII), doxxing (posting private addresses or phone numbers), and active online harassment.

Standard Priority (Within 48 Hours to 7 Business Days)Applies to spam, platform manipulation, intellectual property/copyright claims, standard impersonation, and unlabeled AI-generated content.

4. Enforcement and Strikes

Except for absolute prohibitions (such as CSAM, NCII, or violent extremism which trigger **immediate permanent bans**), content violations accumulate warning strikes:

Strikes 1–4: Content removed; formal in-app warning sent detailing the policy breached.
Strike 5: Account flagged in the database; in-app warning banner displayed; public posting privileges temporarily restricted.
Strike 6: Temporary account deactivation and block for a duration determined by the moderators.
Strike 7: Permanent account ban and deactivation.

5. Appeals and Redressal

Users may appeal any moderation action (warnings, content removals, deactivations, or bans) within 30 days of the decision. Appeals must be submitted exclusively via email to fuy.aphelion@gmail.com.

Formal grievances under the IT Rules 2021 can be escalated directly to our designated Grievance Officer, **Dharantej Reddy Poduvu**, at the same email address. We acknowledge grievances within 24 hours and provide resolution within 15 working days.